What forms of payment do you accept?
For your convenience, we currently accept PayPal (preferred), Google Checkout, MPAYY, Personal/Cashier's Checks (drawn on a US bank only), Money Orders (USPS & American Express Only), and US Traveler Cheques (American Express Only). Cash On Delivery (COD) is only available for local pick-up. Please note that payment by any means other than instant, i.e., checks or money orders, will cause shipment to be delayed until the funds clear our financial institution, which may take up to 14 business days.
Do you combine shipping charges for multiple purchases?
Pay only one shipping fee as we offer a Combined Shipping Discount for our customers making multiple purchases. Discounts must be for multiple purchases combined and totaled on one single invoice for a consecutive five day period. Highest shipping fee prevails.
When can I expect my order to arrive?
All orders are shipped within 24-hours after receiving cleared payment, with the exception of Sundays, Holidays and unexpected shipping agent closures. Shipping times vary depending on your local carrier delivery schedule and is beyond our control.
Do you ship outside of the United States/Internationally?
NO, we no longer ship outside the United States, however; we will ship to United States terrirories and possessions. Alaska, Hawaii, territories and possessions MUST contact us for shipping rates, otherwise sale may be delayed until buyer remits the proper funds due.
What do your shipping charges cover?
We charge a nominal fee for shipping your purchase. Shipping charges cover fast and secure shipping of your order via USPS mail, or alternate carrier, stated on the auction page. Insurance may be included with the sale and will also be stated. ALL order are expediently shipped within 24-hours of receiving cleared payment with the exception of Sundays, Holidays and shipping agent closures. We securely package all items and reinforce, when possible, envelopes and boxes. We do not overcharge for shipping attempting to make money, but cover our expenses and, in many cases, pay more than the actual shipping fees charged. If you have issues with the charges on any item, please contact us for clarification and explanation.
Do you have any store promotions or sales?
YES, we often run promotions such as FREE SHIPPING or FREE MERCHANDISE, especially around hoiliday seasons. We also offer FREE MERCHANDISE for our loyal and repeat customers. Please contact us for any current promotions we may be offering.
Do you accept returns?
Yes, under limited conditions. Returns will be accepted if it can be shown that the item was inaccurately described, otherwise all sales are final. Your purchase must be returned, and we must receive your return, in the same condition as shipped with all shipping materials as received within 10-days. No returns will be accepted after 10-days. Returns will not be authorized or accepted if the item has been altered in any way from original sale. You must contact us for Return Authorization prior to any returns. It is strongly advised that your return shipment be insured with delivery confirmation. We no longer accept returns on electronics and electrical items. Due to the risk and possibility of copyright infringement, we do not accept returns on PC Software, Video Games, DVDs, CD-ROMs or digital content of any kind. This return policy does not apply to certification transactions on any United States Stamps we offer, which allow you one full year from the date of purchase (inquire about our Guarantee of Authenticity for details).
What is the Guaranty of Authenticity?
All buyers of our United States Stamps have one full year to have purchases certified or authenticated from the original date of purchase. Should you decide to certify your purchase, you must inform us of your intentions in writing within 5-calendar days of purchase, or this offer becomes null and void. If your purchase is returned as unauthentic, we will refund your purchase price in full. You are required to return the item in question along with your ORIGINAL certificate. You must use an ASDA Certified expert (i.e., PSE, APS). A "friend" that is an "expert" does not qualify - we will not accept any non-ASDA Certified expert as an expert. If you have your item framed, encased, enclosed, mounted or otherwise altered in any way from how the item was originally sold, you will void this offer. Please note that we do not refund for inaccurate grading, as it is based on the subjective opinion of the individual conducting the grade. We have seen a wide difference of opinions from third party grading services and experts on the same issues in our many years dealing in stamps and collectibles. Even grades or opinions between experts can be drastically different and varied. Also, we will not accept re-perforate or repaired perforation remarks from any grading experts as to questioning or discrediting of said item - this guarantee only applies to statements and verification of authenticity. Note that this offer goes beyond Scott's self imposed rational for a purchase without a certification of authenticity and exceeds Scott's suggested sale without a certificate of authenticity. Please contact us if you require additional information or would like a written copy of our Guarantee of Authenticity.
Do you sell items on other auction sites?
YES, We have purchased several businesses and their inventory, and are continuing to expand our presence under the name estateauctions. We are working very hard to register our name, accounts and inventory, and are constantly listing new items, on many popular auction sites. We also offer store promotions, such as free gifts and/or shipping on select items, especially around holiday seasons.
Search for us on your favorite auction site today!
Please stop by and look at our pages often, as we are sure to have something of interest.
Do you accept offers or just sell at a fixed price?
YES, we accept and welcome all reasonable offers on every item we sell. Simply contact us with the auction number, item name or description and quantity you would like, with your best offer and we will review and reply just as soon as possible.